Terms & Conditions

1. Eligibility and account

• You must be at least 18 years old and capable of entering into a binding contract under Indian law.
• You sign in with your mobile number (OTP) or Google / Apple account. You are responsible for all activity on your account and for keeping your phone and login secure. Provide true and accurate details, including birth details, as consultations depend on them.

2. Nature of the service

• Shreedha is a platform that connects users with independent astrologers, tarot readers, numerologists, vastu and palmistry experts ("Astrologers") for chat, call and video consultations, and provides kundli, horoscope and compatibility reports.
• Astrology is a matter of belief. All consultations, predictions, reports and remedies are for guidance and personal-interest purposes only. They are not a substitute for professional medical, psychological, legal or financial advice, and the Company does not guarantee the accuracy of any prediction or the outcome of any remedy.
• Do not use the App in an emergency. If you are unwell, in distress or in danger, contact a doctor, a mental-health helpline or the police immediately.
• Never take decisions about medical treatment, medicines, investments or legal matters solely on the basis of a consultation.

3. Astrologers

• Astrologers are independent professionals and not employees of the Company. We verify their identity and review their profiles, but the advice given is the Astrologer’s own. The Company acts as an intermediary and is not responsible for the content of a consultation.
• Astrologers set their per-minute rates within the limits we allow. Ratings and reviews are given by users.
• If an Astrologer does not accept your request within 60 seconds, the request is cancelled without charge and the App may connect you to another available Astrologer offering the same service; you may decline and choose yourself.

4. Wallet, pricing and payments

• Consultations are paid from your in-app wallet. You recharge the wallet through our payment partner (PayU) using UPI, cards, net-banking or wallets. GST at the applicable rate is charged on every recharge.
• Charges are per minute at the Astrologer’s displayed rate. Every started minute is charged as a full minute. A minimum balance equal to 5 minutes at the chosen rate is required to start a consultation. The countdown timer shows your remaining talk time, and the consultation ends automatically when the balance runs out.
• First-consultation offer: a new user may take their first chat, call or video consultation free of charge for up to 3 minutes; after that the Astrologer’s normal per-minute rate applies from the wallet. The offer can be used only once per person, device and payment method. The Company may change or withdraw offers at any time.
• Bonus, promotional and referral credits have no cash value, are non-transferable, cannot be withdrawn, may expire, and are used before your paid balance.
• Wallet balance is not transferable to another account and is not withdrawable to a bank account, except where a refund is approved under clause 5 or required by law.

5. Refunds and cancellations

• If money is deducted from your bank but the recharge fails, it is reversed to your source account automatically by the bank / payment partner, usually within 5–7 working days.
• If a consultation is interrupted due to a technical problem on our side, or an Astrologer is unresponsive or behaves inappropriately, you may request a review within 7 days from Help & Support. Approved refunds are credited to your wallet; refunds to the original payment method are made only where required by law.
• Refunds are not given because you disagree with or are unhappy with a prediction or remedy, or for minutes already used.
• We may refuse refund requests that appear fraudulent or abusive.

6. Your conduct

• You must not: use abusive, obscene, threatening or hateful language; harass any Astrologer; share or ask for phone numbers, social-media IDs or payment details in order to transact outside the App; record or publish a consultation; impersonate anyone; upload unlawful or infringing content; misuse offers or create multiple accounts; or attempt to hack, overload or reverse-engineer the App.
• We may suspend or close accounts that break these rules, without refund of promotional credits.

7. Content and intellectual property

The App, its design, logo, the name "Shreedha", reports and content belong to the Company or its licensors. You get a limited, personal, non-transferable licence to use the App. You keep ownership of what you upload but allow us to store and process it to provide the service.

8. Reviews

Reviews must be honest and based on your own consultation. We may remove reviews that are abusive, fake, contain personal information or are unrelated to the service.

9. Limitation of liability

The App is provided on an "as is" and "as available" basis. To the maximum extent allowed by law, the Company is not liable for any indirect or consequential loss, or for any decision you take based on a consultation or report. Our total liability for any claim is limited to the amount you paid for the consultation in question.

10. Suspension and termination

You may stop using the App and delete your account at any time from Settings. We may suspend or terminate access if you breach these Terms, if required by law, or to protect users and Astrologers.

11. Changes

We may update these Terms. Significant changes will be notified in the App. Continued use after the update means you accept the revised Terms.

12. Governing law and disputes

These Terms are governed by the laws of India. Courts at Mumbai, Maharashtra shall have exclusive jurisdiction, subject to your rights under the Consumer Protection Act, 2019.

13. Grievances and contact

• Grievance Officer: Mr. Shivanshu Shukla, Yuva Astro Private Limited, A-201, Shivshakti CHS Ltd, J.P. Road, Dhake Colony, Andheri (West), Mumbai – 400053, Maharashtra, India. Email: contact@yuvaastro.com | Phone: +91 75092 96851. Complaints are acknowledged within 24 hours and resolved within 15 days.
• Support: support@yuvaastro.com | +91 75092 96851