Privacy Policy

1. Information we collect

• Account information: your mobile number (verified by OTP), or your Google / Apple account email if you choose to sign in with them.
• Profile and birth details: name, gender, date, time and place of birth that you enter so that astrologers and our astrology service can prepare your kundli and predictions. For kundli matching, the birth details of the other person that you enter.
• Consultation content: chat messages, images, palm photographs, voice notes and birth-detail cards that you send to an astrologer, and the duration and charges of each chat, call or video consultation.
• Payment information: recharge amount, order and transaction IDs and payment status. Payments are processed by our payment partner PayU; we do not see or store your card number, UPI PIN, net-banking password or CVV.
• Device and usage information: device model, operating system, app version, IP address, crash logs, notification token and how you use the App (screens visited, actions taken), used to keep the App working and secure.
• Reviews and support: ratings and reviews you post and messages you send to our support team.

2. How we use your information

• To create and manage your account and verify your identity.
• To connect you with astrologers for chat, call and video consultations and to bill your wallet per minute.
• To generate your kundli, horoscope and compatibility reports through our astrology data provider.
• To process recharges, refunds, offers, referral rewards and GST invoices.
• To send you service messages (OTP, consultation status, low balance, recharge confirmation) and, if you allow, offers and reminders. You can switch off promotional notifications in Settings.
• To prevent fraud and abuse, enforce our Terms, resolve disputes, and comply with law.
• To improve the App using aggregated and de-identified analytics.

3. Who we share it with

• The astrologer you consult: your name and the birth details, messages, photos and voice notes you choose to share in that consultation. Astrologers are bound by our confidentiality obligations and may not use your data for any other purpose or contact you outside the App.
• Service providers who process data on our behalf under contract: cloud hosting and database (Supabase), payments (PayU), audio/video calling (Agora), SMS/OTP delivery, push notifications, and our astrology calculation provider (birth details only).
• Government or law-enforcement authorities when required by law, court order or to protect the rights, safety and property of users, astrologers or the company.
• A buyer or successor in case of a merger, acquisition or sale of assets, subject to this Policy.
• We do not sell your personal data.

4. Calls and recordings

• Audio and video consultations are streamed through our calling partner. We do not record audio or video calls. Chat messages, photos and voice notes are stored so that you can see your consultation history and so that disputes and refund requests can be reviewed.
• Astrologers and users are not permitted to record consultations or take screenshots for distribution.

5. Storage and security

• Your data is stored on secure cloud servers located in India (Mumbai region). We use encryption in transit (HTTPS/TLS), access controls, row-level security on our database and audit logs. Access to personal data is limited to authorised staff who need it to provide the service.
• No system is completely secure. If we become aware of a personal data breach that affects you, we will inform you and the Data Protection Board of India as required by law.

6. How long we keep it

We keep your account and consultation data for as long as your account is active. Wallet, payment and invoice records are kept for the period required under tax and accounting laws (generally 8 years). When you delete your account, we delete or anonymise your personal data within 30 days, except records we must keep by law.

7. Your rights

• You can view and edit your profile and birth details in the App at any time.
• You can delete your account from Settings → Delete Account. This erases or anonymises your personal data, subject to legal retention.
• You may request a copy of your data, correction of inaccurate data, withdraw consent for optional processing, or nominate a person to exercise your rights in case of death or incapacity, by writing to contact@yuvaastro.com.
• Withdrawing consent does not affect processing already done, and some services may not work without the required data.

8. Age limit

Shreedha is meant only for persons aged 18 years and above. We do not knowingly collect personal data of children. If you believe a child has used the App, please contact us and we will delete the account.

9. Changes to this Policy

We may update this Policy from time to time. We will notify you in the App of significant changes. Continued use of the App after the update means you accept the revised Policy.

10. Grievance Officer and contact

• Grievance Officer: Mr. Shivanshu Shukla, Yuva Astro Private Limited, A-201, Shivshakti CHS Ltd, J.P. Road, Dhake Colony, Andheri (West), Mumbai – 400053, Maharashtra, India. Email: contact@yuvaastro.com | Phone: +91 75092 96851. We acknowledge complaints within 24 hours and resolve them within 15 days.
• For any other question: support@yuvaastro.com | +91 75092 96851