Shreedha

Refund & Cancellation Policy

Yuva Astro Private Limited · Shreedha · Effective 13 November 2026

This policy explains when and how refunds are made for payments on the Shreedha app and website. It forms part of our Terms & Conditions.

1. Wallet recharges

  • Consultations are paid from your in-app wallet, which you recharge through our payment partner PayU using UPI, cards, net-banking or wallets. GST at the applicable rate is charged on each recharge.
  • Failed payments: if money is deducted from your bank account but the recharge does not reach your wallet, the amount is automatically reversed to your original payment method by the bank / payment partner, usually within 5–7 working days. If it is not reversed, write to us with your transaction ID.
  • Wallet balance is not transferable to another account and cannot be withdrawn to a bank account, except where a refund is approved under this policy or required by law.

2. Consultations

  • You are charged per minute at the astrologer's displayed rate. Every started minute is charged as a full minute.
  • If a consultation is interrupted due to a technical problem on our side, or an astrologer is unresponsive or behaves inappropriately, you can request a review within 7 days from Profile → Help & Support in the app or by email.
  • Approved refunds are credited to your Shreedha wallet. Refunds to the original payment method are made only where required by law.
  • If an astrologer does not accept your request, no money is deducted.
  • Refunds are not given because you disagree with or are unhappy with a prediction or remedy, or for minutes already used.

3. Puja bookings

  • Once a puja booking is confirmed, it cannot be cancelled by the user.
  • If we are unable to perform the puja as booked, the full amount is refunded to your Shreedha wallet.

4. Promotional credits

Bonus, promotional, referral and free-minute credits have no cash value and are not refundable.

5. Delivery of services

All Shreedha services (consultations, reports and puja updates) are delivered digitally within the app. No physical goods are shipped.

6. How to request a refund

Email support@yuvaastro.com or use Help & Support in the app with your registered mobile number, the date and the transaction or consultation ID. We acknowledge requests within 24 hours and resolve them within 15 days. We may refuse refund requests that appear fraudulent or abusive.

7. Contact

Yuva Astro Private Limited, A-201, Shivshakti CHS Ltd, J.P. Road, Dhake Colony, Andheri (West), Mumbai – 400053, Maharashtra, India. Phone: +91 75092 96851.